You do what you do best; we'll take care of the rest!
You have this amazing business idea! You’re an expert in your field! You know how smart you are! So, why is it SO hard to start and run your business? Why do you have to learn all of this “boring” stuff that has nothing to do with the entire reason you started this company?
We know how you feel!
That is the very reason why BPOs exist. A BPO is a Business Process Outsourcing partner company. That means that we can handle for you those menial “business” tasks, that are NOT your core business. That frees you up to focus on your core business, what you do best.
We help companies just like yours, with these types of tasks and so much more!
- Billing and Coding (medical facilities and offices)
- Strategic business development and growth
- Administrative tasks
- Data entry
- Finances, bookkeeping, taxes
- Customer service
- Marketing, social media, website, email newsletters
- Lead generation and sales
- Business and legal documents
- Recruiting, staff management
- Document storage
- Tech support
- Travel arrangements
- and SO much more!
As an example: No one starts a swimming pool installation company to learn accounting, you just want to do what you love to do! You never wanted to learn things like tax codes! We believe that you should do what you love! The world needs more people just like you, experts at what you do best!
That’s why we like to say: You do what you do best; we’ll take care of the rest!
Why should I use BlackThumb instead of one of those online freelance companies?
That is a great question!
It really boils down to your preference. These small important tasks are critical to your business. If anyone can handle them, freelancers are a great resource. You’ll just need to keep on top of each freelancer individually to coordinate all of the tasks.
Depending on how many tasks you require, this could get a bit more overwhelming than just doing it yourself without outsourcing it at all. This is actually the number one complaint about outsourcing.
We, at BlackThumb, partner with your company and our measure of success is making sure your business is successful. We offer as much or as little as you need and we scale with you as your business grows. We aim to be your first call any time that you have a business question. We handle all of the management and coordination so that you don’t have to and all of your services are uniformly performed without anyone knowing that you have outsourced. We work to make sure our staff handles your tasks with the highest level of quality.
Whatever you need as far as staffing, we find it for you and assist you in implementing them into your team. For example, if you need accounting help, you won’t have to worry about verifying their credentials or teaching them accounting, we source experienced staff and you only have to point them in the right direction and they just DO what you need done! The same goes for any tasks you need outsourced.
BlackThumb differs from other BPOs in that we specialize in helping disabled American military veterans, first responders, and others in similar situations, find ways to be productive in society again. They may not be able to work in a traditional setting, but with our BPO structure, they can provide services for your company. This business model helps everyone in the business cycle by helping you get more done at less cost, helping the staff feel productive again, and helping us assist people in finding that renewed sense of purpose!
Why should I outsource instead of just doing it myself?
Another fantastic question!
The number one reason to outsource is to get more done and to focus on your core business (the part that actually MAKES you money).
You can only do so many things at a time. If you’re driving to a meeting, you cannot be billing for your services (at least not easily and we’d really rather you focus on the driving part!)
So, what do you do that generates your income?
A psychologist can bill, let’s say, $150 an hour when she’s with a patient. Yet, she makes NOTHING if she spends that hour doing paperwork (or sitting on the phone waiting for the Veterans Administration to answer so she can fight with them for yet another hour…or MORE!) If she chooses to spend that hour with a patient, so that she can earn more, who is going to fight with the VA for that hour? It does no good earning more money by seeing more patients if no one is in the background billing for it!
That’s where outsourcing comes in. Instead of LOSING (costing) her $150 for that hour, she can instead pay staff to deal with it for only $10/hr (example) and still see a patient, so she’s made $140 profit that hour AND still getting paid by the insurance companies.
Doing it yourself: $0 for that hour because you spent it fighting with the VA
Outsourcing: $150 for that hour seeing a patient – $10 for that hour for billing staff to make that VA call = $140 for that hour.
Not only do you get more done, you decrease your costs.
Hiring in house staff is far more expensive than outsourcing. When outsourcing, the BPO company absorbs all expenses for that staff member. You have a clear-cut cost detailed in your contract. You also don’t have to worry about setting up office space, having equipment for them, utilities, network expenses, having the latest software, etc. The BPO handles all of those concerns, you only pay for the service you need to be performed.
Utilize the expertise of trained specialists at a fraction of the cost.
BPOs are masters of these non-core tasks. Since we have extensive experience from a multitude of sources, it’s like you have a dozen experts at your disposal for each type of tasks. You have accounting staff that can be giving advice to better improve cash flows, project management staff to help improve efficiencies, quality staff increasing accuracy, experienced customer service staff helping advise on the best ways to serve the customer, and so much more! Your business can run BETTER with these specialists at your side!
In the medical field example, we cannot see patients for you, but we can do EVERYTHING else so that YOU and your medical staff, can handle more patients! And that’s the part that is your ‘bread and butter’.
Spend more time with the people that matter!
Let’s face it, you didn’t start a business so that you could work 24 hours every day, 7 days a week, 365 days a year. You wanted FREEDOM. Yet, the business you created now has you chained to a desk more than you ever were before when you had a ‘job’. That’s no life at all! And sure, they say, starting a business is hard, you have to give it your all, etc. But, we say, “who says?” Who says you cannot take a day off to chaperone a school field trip with your child? Who says you can’t blow an afternoon on a picnic lunch and spending time watching the clouds on a sunny day with your beloved? Who says you cannot spend the day with your sick relative, friend, or pet? Who says you have to miss the opportunity to welcome your best friend’s newest family member?
If your BPO is handling business for you, you can spend your time actually getting to LIVE your life, exactly how you want to live it!